You will need to answer a series of questions relating to you, your policy and about your claim. Please ensure you have all documentation relating to your policy and claim to hand before you proceed. You will be able to select what type of claim you wish to make after completing some personal detail questions.
If you have logged an emergency assistance claim whilst being abroad then there will be no need for you to log an eClaim, instead you can download a claim form at www.tifgroup.co.uk/claims and email it back to us or we can send one to you via email if you drop us a note at claims@tifgroup.co.uk. When completing your claim form can we ask that you please put your emergency assistance claim reference number in the box provided, this makes it much easier for us to locate your claim.
If you have been effected by the recent collapse of Thomas Cook and need to make a claim for your package holiday that you have booked with Thomas Cook then please contact ATOL on 0300 303 2800 or visit www.thomascook.caa.co.uk.
If you have flights only booked with Thomas Cook and have scheduled airline failure cover in your policy then please continue to log a cancellation claim, if you are unsure then please refer to your policy documents.
To help you we have a lot of relevant information and advice on our website so if you are emailing us with a query about recent events such as flight disruptions, strikes or companies ceasing trading then please visit www.tifgroup.co.uk and click on the news section.
You must answer all questions as accurately as possible as this will be the information your claim will be assessed on.
If you need to find out an answer to a question or to locate some paperwork, then please click on the 'Save' button so you will be able to return to your questionnaire at a later time.
* Please complete all the required fields
PLEASE ENSURE YOUR CLAIM IS ABOVE YOUR POLICY EXCESS BEFORE PROCEEDING
